Return & Refund Policy

At OZFUR, we want you and your pets to be completely satisfied with every purchase. If you’re not happy with your order, we’re here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item must be returned in its original packaging.
• Proof of purchase or your order number is required.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for:

• Used pet products.
• Items damaged through misuse.
• Gift cards.
• Clearance or final sale items.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

• Your order number.
• A description of the issue.
• Clear photos of the product and packaging.

We’ll review your request and arrange a replacement or refund where appropriate.

Refunds

Once your returned item has been received and inspected, we’ll notify you of the outcome.

If approved, your refund will be processed to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Return Shipping

Customers are responsible for return shipping costs unless:

• The item is faulty.
• The item arrived damaged.
• We sent the incorrect item.

Order Cancellations

Orders may be cancelled within 12 hours of purchase. Once an order has been processed or shipped, it cannot be cancelled.

Contact Us

If you have any questions regarding returns or refunds, please contact us at:

Email: ozfurpetstore@gmail.com

We aim to respond to all enquiries within 24–48 business hours.