Shipping Policy

Thank you for shopping with OZFUR. We are committed to delivering your order safely and as quickly as possible.

Order Processing

Orders are processed within 1–3 business days after payment has been confirmed.

Orders are not processed on weekends or public holidays.

Shipping Times

We proudly ship to customers worldwide.

Estimated delivery times:

• Australia: 7–15 business days
• New Zealand: 7–18 business days
• United States & Canada: 7–18 business days
• United Kingdom: 7–18 business days
• Europe: 7–20 business days
• Rest of the World: 10–25 business days

Please note that these are estimated delivery times and may vary due to customs, weather conditions, carrier delays, or peak holiday periods.

Shipping Costs

Shipping costs are calculated at checkout.

From time to time, OZFUR may offer Free Worldwide Shipping on selected products or promotional campaigns.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with your tracking number (where available).

Please allow 2–5 business days for tracking information to become active.

Customs & Import Duties

International orders may be subject to customs fees, import duties, or taxes imposed by your country’s customs authority.

These charges are the responsibility of the customer.

Incorrect Shipping Information

Please ensure your shipping address is correct before placing your order.

OZFUR is not responsible for orders shipped to an incorrect address provided by the customer.

Lost or Delayed Orders

If your order has not arrived within the estimated delivery timeframe, please contact us and we will investigate with the shipping carrier.

Contact Us

If you have any questions regarding shipping, please contact us:

Email: ozfurpetstore@gmail.com

We aim to respond within 24–48 business hours.